Shipping policy
Where We Ship
Skin Diligent US website ships within mainland United States only. At this time, we do not ship to Alaska, Hawai, Puerto Rico, Guam, Micronesia, Palau, Northern Marina Islands and the US Virgin Islands. We do not currently ship to PO Boxes or APO/FPO/DPO addresses. For international orders, please visit our main site at skindiligent.com.
Order Processing
Orders placed before 10:00 AM ET, Monday through Friday, are processed and shipped the same business day. Orders placed after 12:00 PM ET, on weekends, or on federal holidays are processed the next business day. During promotional periods or high-volume sales, please allow up to 3 additional business days for processing.
Carriers
We work with a mix of trusted US carriers, including DHL, UPS, and USPS. The carrier and service used for your order will depend on your delivery address and selected shipping method. The carrier name and tracking number will be confirmed in your shipping confirmation email.
Shipping Methods and Costs
|
Shipping Method |
Cost |
Estimated Delivery |
|
Standard Shipping USPS |
$6.95 (Free on orders $70+) |
3–5 business days |
|
Expedited Shipping UPS |
$12.95 (Free on orders $100+) |
1-4 business days |
Free standard shipping is automatically applied at checkout on qualifying orders. Shipping fees are calculated at checkout based on destination and selected service.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can also view tracking information in the “My Orders” section of your account. Please allow up to 24 hours for tracking information to become active in the carrier’s system.
Delivery Times
Estimated delivery times begin once the order has been processed and shipped, not from the date the order was placed. Delivery times are estimates and not guarantees. While we strive for timely delivery, Skin Diligent is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.
Address Accuracy
You are responsible for providing an accurate and complete shipping address at checkout. Please review carefully your shipping address at checkout to prevent any errors or delays. If you need to update your address after placing an order, contact us immediately at contact.us@skindiligent.com with your order details. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed. Orders returned to us due to incorrect or incomplete addresses will be refunded minus original shipping costs and any return-to-sender fees.
Damaged or Lost Shipments
If your package arrives damaged, please retain all packaging materials and contact us within 2 days of delivery at contact.us@skindiligent.com. If your tracking shows the package as delivered but you have not received it, please first check with neighbors, household members, and your building’s front desk or mailroom, then contact us within 48 hours so we can investigate with the carrier. Skin Diligent is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
Sales Tax
Applicable sales tax is calculated at checkout based on the shipping destination and current state and local tax rates
For any additional shipping questions, feel free to reach out to us at contact.us@skindiligent.com